Refund Policy

Last updated: October 5, 2026

We want ShipSpeedia to earn its place in your business. If it isn't right for you, here's how refunds work.

30-day refunds

You can request a full refund within 30 days of any subscription payment — monthly or yearly, first payment or renewal. After 30 days, payments are not refunded, but you can cancel at any time and keep access until the end of the period you already paid for.

Free trial

Every new workspace starts with a 7-day free trial and no card is required. You are never charged until you choose a plan and check out yourself.

How to request a refund

Email admin@shipspeedia.com from the email on your account, or use the billing portal in Settings → Subscription. Include the date of the payment if you can. We respond within 5 business days.

How refunds are processed

Purchases are sold by Paddle.com Market Ltd, our Merchant of Record. Approved refunds are issued by Paddle back to your original payment method. Depending on your bank, the credit can take up to 10 business days to appear.

Cancelling instead

You can cancel your subscription at any time from Settings → Subscription. Cancelling stops future payments; you keep full access until the end of the period you have paid for.